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May 26, 2019

Return Policy

GURJARICRAFT.COM'S 15 DAY RETURNS & EXCHANGES POLICY (within India Only)

GurjariCraft.com’s Return and Exchange Policy offers you the option to return or exchange items purchased on GurjariCraft.com within 15 days of the receipt. In case of returns, we will credit the amount you paid for the products as cash back into your Gurjari Craft account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

The following EXCEPTIONS and RULES apply to this Policy:

1.      The list of items where returns or exchanges is not supported includes:

  • Handicraft items like jewelry boxes, coasters and key holders.
  • Anklets, Bangles, Earrings,Pendants, Necklaces and Rings.

2)     Fine jewelry products must be returned within 15 days from the day of delivery, To return your fine jewelry purchase, please call at 91-11-43503968

3)     All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

4)     Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

5)     Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

6)     In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

7)     When you self-ship your returns to us, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

8)     Once your return is received by us, you will be reimbursed Rs 100/- towards shipping costs, if self-shipped. This is subject to your returns being inspected and successfully processed upon receipt at our end.